Terms of service
1. About us and these terms
This website, esmesydney.com, is operated by Esme Sydney, a trading name of BlockRetail, registered in the Netherlands, Chamber of Commerce (KvK) number 98541080.
In these terms, "we", "us" and "our" mean Esme Sydney. "You" and "your" mean the person using this website or placing an order.
You can contact us at info@esmesydney.com, 24 hours a day, 7 days a week. We respond to every email within 24 hours.
2. Acceptance of these terms
By using this website or placing an order, you agree to these terms, together with our Privacy Policy, Cookies Policy, Shipping & Payment Policy and Return Policy.
If you do not agree to these terms, please do not use this website.
3. Personal use
This website and the products sold on it are intended for personal, non-commercial use by consumers. You may not purchase products from us for resale without our prior written consent.
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
4. Prices and currency
All prices are displayed in Australian Dollars (AUD) and include all applicable taxes and duties. Esme Sydney is not currently registered for Australian GST, so no GST is charged.
Delivery is free Australia wide. The price shown at checkout is the total amount payable.
We take care to ensure prices are correct. If a product is listed at an incorrect price because of an obvious error, we are not obliged to supply it at that price. If this happens after you have ordered, we will contact you and give you the choice of confirming your order at the correct price or cancelling it for a full refund.
Prices and promotions may change at any time, but a change will not affect an order we have already accepted.
5. Placing an order
When you place an order you are making an offer to buy. You will receive an email confirming that we have received your order. A contract between us is formed when we send you the email confirming that your order has been dispatched.
We may decline an order, for example if the product is out of stock, if we cannot obtain authorisation for your payment, if we suspect fraud, or if there has been a pricing or description error. If we decline your order, we will tell you and refund any payment in full.
6. Payment
Payment is taken in full at the time you place your order.
We accept Visa, Mastercard, American Express, Maestro, PayPal, Shop Pay, Apple Pay, Google Pay and Union Pay.
All payments are processed by our authorised payment providers over an encrypted connection. We do not receive or store your full card details.
7. Discounts and promotions
Our multi-buy discount is applied automatically at checkout: 15% off 2 items, 20% off 3 items, 25% off 4 items, and 30% off 5 or more items.
Unless we state otherwise, discounts and promotions cannot be combined with each other, apply only while stocks last, and may be withdrawn or amended at any time before you place your order.
Discount codes are for personal use only and may not be resold or published.
8. Delivery
We deliver Australia wide. Orders are dispatched within 24 hours on business days, and typically arrive within 5 to 10 business days.
Delivery times are estimates. We are not liable for delays caused by the carrier, by weather, by industrial action or by other circumstances outside our reasonable control. Where a delay occurs, we will keep you informed and, where the delay is significant, offer you the option of cancelling your order for a full refund.
Risk in the products passes to you when the products are delivered to the address you gave us. Full details are in our Shipping & Payment Policy.
9. Cancelling or changing an order
You may ask to cancel or change an order by emailing info@esmesydney.com. If your order has not yet been dispatched, we will action your request and refund you in full where applicable.
Because we dispatch within 24 hours, we cannot guarantee that we will receive your request in time. If your order has already been dispatched, our 30 day money back guarantee applies instead.
10. Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If any part of these terms would have that effect, that part does not apply.
11. Returns and refunds
In addition to your rights under the Australian Consumer Law, we offer a 30 day money back guarantee on change of mind returns.
The conditions, the return process, who pays return postage and how refunds are processed are all set out in our Return Policy, which forms part of these terms.
12. Product descriptions and images
We take care to describe and photograph our products accurately. Colours may appear slightly different depending on your screen, and measurements may vary slightly between individual garments.
Minor variations of this kind are normal and do not make a product faulty. If a product is materially different from how it was described, your rights under the Australian Consumer Law and our Return Policy apply.
13. Stock availability
All products are subject to availability. We may withdraw a product from sale at any time. Where we cannot supply a product you have ordered, we will tell you and refund you in full.
14. Permitted use of this website
You may use this website for lawful purposes only. You must not:
- Use the website in any way that breaches any applicable law
- Attempt to gain unauthorised access to the website, its servers or any connected system
- Use any automated system to scrape, copy or monitor the website
- Introduce any virus, trojan, worm or other malicious material
- Use the website to send unsolicited commercial communications
- Impersonate any person, or misrepresent your affiliation with any person
We may suspend or withdraw your access to the website if you breach this clause.
15. Linking to this website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or suggest an association or endorsement that does not exist.
You must not frame our website on any other site, and we may withdraw linking permission at any time.
16. Intellectual property
All content on this website, including text, photographs, graphics, logos, product descriptions and the Esme Sydney name, is owned by us or licensed to us and is protected by copyright and trade mark law.
You may view and print pages for your own personal use. You may not copy, reproduce, republish, distribute or commercially exploit any part of this website without our prior written permission.
17. Reviews and user content
If you submit a review, photograph or other content to us, you grant us a non-exclusive, royalty free licence to use, reproduce and display it in connection with our business.
You confirm that any content you submit is your own, is accurate, and does not infringe anyone else's rights. We may remove content that is unlawful, offensive, misleading or otherwise inappropriate.
18. Privacy and data protection
We handle your personal information in accordance with our Privacy Policy and Cookies Policy, which form part of these terms.
19. Viruses and website security
We do not guarantee that this website will be free from viruses or other harmful material. You are responsible for configuring your own device, software and platform to access the website, and for using your own virus protection.
20. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited, including liability under the Australian Consumer Law.
Subject to that, and where the Australian Consumer Law permits us to do so, our liability to you in connection with a product or with your use of this website is limited, at our option, to replacing the product, supplying an equivalent product, repairing the product, or refunding the price you paid.
We are not liable for indirect or consequential loss, or for loss of profit, loss of business or loss of opportunity.
We provide this website on an "as is" basis. We do not guarantee that it will always be available or uninterrupted.
21. Indemnity
You agree to indemnify us against any claim, loss or cost we suffer as a result of your breach of these terms or your unlawful use of this website. This clause does not apply to the extent that the claim, loss or cost arises from our own act or omission.
22. Events outside our control
We are not responsible for any failure or delay in performing our obligations that is caused by an event outside our reasonable control, including natural disasters, fire, flood, pandemic, industrial action, failure of public or private telecommunications networks, or the acts of government.
If such an event occurs, we will contact you as soon as possible and our obligations will be suspended for the duration of the event. If the event lasts longer than 30 days, either of us may cancel the order and we will refund you in full.
23. Changes to these terms
We may amend these terms from time to time. The version in force at the time you place your order is the version that applies to that order.
The current version is always available on this page, and the date below tells you when it was last updated.
24. Termination and suspension
We may suspend or terminate your access to this website at any time if you breach these terms. Termination does not affect any order already accepted, or any rights or obligations that have already arisen.
25. General
If any part of these terms is found to be unenforceable, the remaining parts continue to apply.
If we do not enforce a right under these terms, that does not mean we have given it up.
These terms are between you and us. No other person has any right to enforce them.
26. Governing law and jurisdiction
These terms are governed by the law of the Netherlands.
This does not deprive you of the protection given to you by the mandatory consumer laws of Australia, including the Australian Consumer Law. If you are a consumer resident in Australia, you may bring proceedings in the Australian courts, and Australian consumer protection law continues to apply to your purchase.
27. Complaints and contact
If you have a complaint, please email us at info@esmesydney.com so that we can resolve it. Our customer service team is available 24 hours a day, 7 days a week, and we respond within 24 hours.
If we cannot resolve your complaint, Australian consumers can contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au, or their state or territory fair trading office.
Last updated: 12 September 2026