Shipping policy
Where we ship
Esme Sydney ships Australia wide. We do not currently ship outside Australia.
We deliver to residential addresses, business addresses, PO Boxes and Parcel Lockers anywhere in Australia, including regional and remote areas.
Processing time
Orders are processed and dispatched within 24 hours of being placed, Monday to Friday.
Orders placed on a weekend or a public holiday are dispatched on the next business day.
Delivery time
Once dispatched, your order will typically arrive within 5 to 10 business days.
Delivery times are estimates and are not guaranteed. Delivery to regional and remote areas, and delivery during peak periods such as Christmas, Black Friday and end of financial year sales, may take longer.
Shipping cost
Shipping is free on every order, Australia wide. There are no minimum spend requirements and no handling fees.
Tracking your order
You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number as soon as your parcel is dispatched.
Tracking information can take up to 48 hours to update after dispatch. If your tracking number does not show any movement after 48 hours, please email us at info@esmesydney.com and we will follow it up for you.
If your parcel is delayed, lost or damaged
If your order has not arrived within 15 business days of dispatch, please contact us at info@esmesydney.com. We will lodge an enquiry with the carrier on your behalf.
If a parcel is confirmed as lost in transit, we will send you a replacement at no cost to you, or issue a full refund, whichever you prefer.
If your order arrives damaged, please email us at info@esmesydney.com within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or a full refund at no cost to you.
Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order.
If you notice a mistake, email us at info@esmesydney.com as soon as possible. If your order has not yet been dispatched, we will correct the address free of charge.
If an order is returned to us because the address was incorrect or incomplete, or because the parcel was not collected from a collection point in time, we will contact you to arrange redelivery. Redelivery costs may apply in that case.
Prices and currency
All prices shown on this website are in Australian Dollars (AUD) and include all applicable taxes and duties.
Esme Sydney is not currently registered for Australian GST, so no GST is charged on your order. There are no customs charges, import duties or other fees payable on delivery. The price you see at checkout is the total price you pay.
Payment methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Union Pay
Payment is taken in full at the time you place your order. Your order is only confirmed once payment has been successfully processed.
Multi-buy discount
Our multi-buy discount is applied automatically at checkout. You do not need a code.
- Buy 2 items and save 15%
- Buy 3 items and save 20%
- Buy 4 items and save 25%
- Buy 5 or more items and save 30%
The discount applies to the total value of the eligible items in your cart. Multi-buy discounts cannot be combined with other discount codes unless we state otherwise.
Payment security
All payments are processed through Shopify Payments and our other authorised payment providers over an encrypted connection. Esme Sydney never sees or stores your full card details.
Questions
Email us at info@esmesydney.com. Our customer service team is available 24 hours a day, 7 days a week, and we respond to every email within 24 hours.
Last updated: 12 September 2026